PAYMENT POLICY

Secure Checkout — The Isla Rose

Last updated: 4 November 2026

At The Isla Rose, we believe that shopping for beautiful, timeless fashion should feel effortless from beginning to end.

Inspired by the elegance and relaxed spirit of New Zealand, we aim to provide a simple, secure and convenient checkout experience.

Our online store supports secure payment processing through trusted payment service providers, helping you shop with confidence.

Accepted Payment Methods

We offer a selection of convenient payment options, subject to their availability at checkout.

Credit & Debit Cards

• Visa

• Mastercard

• American Express

Digital Wallets

• Apple Pay

• Google Pay

Express Checkout

• Shop Pay

• PayPal

The payment methods available for your purchase will be displayed at checkout.

Some payment options may vary depending on your device, location, account eligibility and the payment services enabled on our store.

Currency Information

All prices displayed on The Isla Rose website are listed in New Zealand Dollars (NZD).

Payments are processed in the currency displayed at checkout.

If you use a payment card or account issued outside New Zealand, your bank or payment provider may apply currency conversion rates or international transaction fees.

These additional charges, where applicable, are determined by your financial institution or payment provider and are outside our control.

Payment Security & Encryption

Your privacy and payment security are important to us.

Our online store uses secure connections and payment processing technologies designed to protect sensitive transaction information.

Payments are handled through the secure checkout services and payment providers available on our website, including Shopify's payment infrastructure and PayPal when enabled.

Your full payment card details are processed by the relevant payment provider rather than being stored directly on our store's servers.

We take reasonable steps to protect customer information and maintain a secure shopping environment.

For more information about how personal information is handled, please refer to our Privacy Policy.

Payment Processing

To ensure accurate order processing and fulfilment, orders are confirmed once payment has been successfully authorised and accepted.

After completing your purchase, you will receive an order confirmation email using the email address provided at checkout.

If a payment is declined or cannot be completed, your order may remain unconfirmed until a successful payment is received.

We recommend contacting your bank or payment provider if you experience a payment authorisation issue.

Refunds & Cancellations

At The Isla Rose, we want you to feel confident with every purchase.

We offer a 30-day return policy from the date of delivery, subject to the conditions outlined in our Return & Refund Policy.

If you are entitled to a refund following an approved cancellation, eligible return or applicable consumer guarantee claim, the refund will generally be issued to your original payment method.

This includes eligible transactions completed using bank cards, digital wallets or PayPal.

Once a refund has been processed, the time required for the funds to appear in your account depends on your bank or payment provider.

For change-of-mind returns, customers are responsible for the cost of return shipping. We do not charge a separate return handling or restocking fee.

For faulty, damaged or incorrectly supplied products, the remedies and return costs required under applicable New Zealand consumer law will apply.

If you wish to cancel or change an order, please contact us as soon as possible before dispatch.

For further information, please review our full Return & Refund Policy.

Payment Questions?

At The Isla Rose, we believe every detail matters — including making your checkout experience straightforward and reassuring.

If you have questions about a payment, unexpected charge, failed transaction or refund, our customer support team will be happy to assist.

Customer Support Email: info@the-isla-rose.com

Customer Support Phone: +64 67546125

Contact Address:

85 Ahipara Road
Ahipara, NTL 0481
New Zealand

This address is provided for business correspondence and customer enquiries. It is not an order dispatch facility, fulfilment warehouse or authorised returns address.

At The Isla Rose, we believe that confidence and peace of mind are part of every beautiful shopping experience. Thank you for trusting us to be part of your wardrobe and your everyday moments.

With love,

The Isla Rose Team ♡