TERMS AND CONDITIONS
Page content
Terms and Conditions — The Isla Rose
Last updated: 4 November 2026
These Terms and Conditions apply to all purchases made through The Isla Rose website.
1. Applicability
By accessing our website or placing an order, you agree to these Terms and Conditions.
The Isla Rose is an online women's fashion boutique inspired by the beauty, elegance and relaxed lifestyle of New Zealand.
These Terms and Conditions apply to all products offered through our website and to all purchases made by our customers.
We reserve the right to update these terms when necessary. Changes will be published on this page and will not retrospectively alter the terms of orders already accepted.
Nothing in these Terms and Conditions limits or excludes any consumer rights provided by applicable New Zealand law.
2. Product Information
At The Isla Rose, we believe beautiful clothing should feel effortless, timeless and comfortable.
We carefully select our collections to offer feminine styles, versatile pieces and thoughtful details designed for everyday life.
We make every reasonable effort to ensure that product descriptions, photographs, sizing information, materials and colours are accurate.
However, actual colours may vary slightly depending on your device's screen settings and lighting conditions.
Customers are encouraged to review product descriptions and size guides before placing an order.
Product availability may change. If an ordered item becomes unavailable, we will contact you to discuss the available options, including a refund where appropriate.
3. Ordering and Payment
All orders are placed through our website and are subject to product availability and successful payment authorisation.
The total purchase price, including any applicable taxes and delivery charges, will be presented before the customer completes payment.
We accept the payment methods displayed at checkout. Payments are processed through the payment services available on our website.
Once an order has been successfully placed, the customer will receive an order confirmation using the contact details provided.
Order Cancellations
If you wish to cancel or modify an order, please contact us as soon as possible at info@the-isla-rose.com.
As we aim to dispatch orders quickly, we cannot guarantee that changes or cancellations will be possible once an order has entered the shipping process.
Where cancellation is no longer possible, customers may request a return in accordance with our 30-day return policy and their applicable consumer rights.
4. Processing and Delivery
We understand how exciting it is to receive something new. That is why we aim to make every delivery experience simple, transparent and reliable.
Order Processing: Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays, before dispatch.
Estimated Delivery Time: 8–12 days.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including severe weather, transport disruptions and customs processing where applicable.
If your order experiences an unexpected delay, please contact our customer support team for assistance.
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you notice an error in your address, please contact us immediately at info@the-isla-rose.com.
We remain responsible for meeting our applicable delivery obligations under New Zealand consumer law.
5. Returns, Cancellations and Refunds
Your satisfaction matters to us.
We want you to feel confident choosing pieces from The Isla Rose, which is why we offer a 30-day return policy.
Return Window
Customers may request a return within 30 days of receiving their order.
For change-of-mind returns, items should be unused, unworn, unwashed and returned in their original condition, with any original tags still attached.
Return Process
To request a return, please contact our customer support team at:
Our team will provide the appropriate return instructions and the designated return address.
Please contact us before sending an item back, as the contact address listed on our website is not necessarily the return processing address.
Return Costs
We do not charge a separate return handling or restocking fee.
However, for change-of-mind returns, customers are responsible for paying the cost of shipping the item back.
We recommend using a tracked shipping service so that your return can be monitored.
Damaged, Faulty or Incorrect Items
If you receive a defective, damaged or incorrect product, please contact us so that we can assist you.
Where a product does not meet the guarantees provided under applicable New Zealand consumer law, we will provide the remedies required by law, including covering reasonable return shipping costs where required.
Refunds
Once a return has been received and assessed, eligible refunds will be processed within a reasonable time.
Refunds will normally be issued through the original payment method where possible.
Our voluntary 30-day return policy does not limit any additional rights customers may have under the Consumer Guarantees Act 1993.
6. Delivery Responsibility
The Isla Rose is committed to providing a reliable shopping experience.
Customers are responsible for ensuring their name, delivery address, contact information and other order details are correct.
If delivery information needs to be corrected, customers should notify us as soon as possible.
If a parcel is delayed, damaged or lost in transit, please contact our customer service team so we can investigate and work towards an appropriate resolution.
We do not exclude responsibility for delivery issues where doing so would conflict with applicable consumer protection laws.
7. Customs, Import Duties and Taxes
Depending on the origin, destination and value of an order, applicable GST, customs duties or import-related charges may arise.
The responsibility for any applicable import charges must be determined according to the shipping arrangement, information provided before purchase and applicable law.
The Isla Rose will not automatically treat customers as responsible for all import-related costs without the relevant terms being disclosed.
Customers are encouraged to contact us before ordering if they require clarification about the taxes or import charges applicable to their purchase.
Nothing in this section limits our obligations concerning accurate pricing, disclosure of charges or consumer rights under New Zealand law.
8. Consumer Rights and Guarantees
The Isla Rose respects the rights of customers under applicable New Zealand consumer protection legislation, including:
-
Consumer Guarantees Act 1993.
-
Fair Trading Act 1986.
Products supplied to consumers must meet the applicable legal guarantees, including acceptable quality, fitness for purpose and consistency with their descriptions.
Where a product fails to meet these guarantees, customers may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
Nothing in these Terms and Conditions excludes, restricts or modifies consumer rights that cannot lawfully be excluded.
Our additional 30-day returns policy is offered alongside these statutory protections.
9. Intellectual Property
The Isla Rose name, brand identity, logo and original website content are protected by applicable intellectual property laws.
Content owned by or licensed to The Isla Rose, including photographs, graphics, product descriptions and other creative materials, may not be reproduced or used commercially without appropriate authorisation.
Third-party intellectual property remains the property of its respective owners.
10. Complaints and Customer Support
We believe shopping should feel personal, welcoming and straightforward.
If something does not meet your expectations, we encourage you to contact us directly.
Our customer support team will review complaints and work towards a fair resolution as promptly as reasonably possible.
You can contact us through our website or using the details below.
Email: info@the-isla-rose.com
Phone: +64 67546125
We aim to handle every enquiry with the same care and attention that inspires our collection.
11. Applicable Law and Dispute Resolution
These Terms and Conditions are subject to applicable New Zealand law, including mandatory consumer protection requirements.
If a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter fairly and amicably.
Where a resolution cannot be reached, customers retain access to any legal remedies and dispute resolution procedures available under applicable law.
Nothing in these terms removes the right to seek assistance from relevant consumer protection authorities.
12. Contact Information
For questions about orders, delivery, returns, refunds or these Terms and Conditions, please contact:
The Isla Rose
Email: info@the-isla-rose.com
Phone: +64 67546125
Contact Address:
85 Ahipara Road
Ahipara, NTL 0481
New Zealand
Please contact customer support before sending any return shipment. The contact address above is not confirmed as a returns processing address.
At The Isla Rose, we believe that thoughtful details, honest communication and genuine care make every shopping experience more meaningful.
With love,
The Isla Rose Team ♡