PRIVACY POLICY
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Your Trust & Privacy
Privacy Policy — The Isla Rose
Last updated: 4 November 2026
At The Isla Rose, we believe that trust, transparency and genuine care are just as important as beautiful clothing.
Inspired by the relaxed elegance and natural beauty of New Zealand, we are committed to creating a shopping experience where you feel comfortable, confident and respected.
This Privacy Policy explains how personal information is collected, used, stored and shared when you visit our online store, purchase our products or contact our customer support team.
We are committed to handling personal information in accordance with applicable New Zealand privacy legislation, including the Privacy Act 2020.
1. Information We Collect
When you browse our website, create an account, place an order or contact us, we may collect and process the following categories of personal information:
Identity & Contact Information
Your full name, email address, telephone number, billing address and shipping address.
Order & Transaction Information
Details of products purchased, order history, transaction amounts, payment status, refunds and delivery information.
Payment information is processed through the payment service providers made available at checkout. The payment information accessible to us depends on the provider and the services used.
Technical Information
Your IP address, browser type, device information, operating system and other technical information associated with your visit.
Shopping & Browsing Information
Information about how you interact with our website, including pages visited, products viewed and shopping preferences, where collected through enabled website technologies.
Customer Communications
Information you choose to provide when contacting our support team, submitting an enquiry or requesting assistance with an order.
We may also receive relevant order, payment or delivery information from service providers involved in fulfilling your purchase.
Where we collect personal information indirectly, we will provide the notices required by applicable privacy law.
If you choose not to provide information necessary for an order, we may be unable to process your purchase or arrange delivery.
2. How We Use Your Information
We collect and use personal information for purposes connected with operating our online store and providing our services.
These purposes may include:
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Processing and confirming customer orders.
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Arranging payment, fulfilment and delivery.
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Sending order confirmations, shipping updates and relevant transactional communications.
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Providing customer support and responding to enquiries.
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Managing returns, refunds and product-related concerns.
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Maintaining website functionality and security.
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Preventing fraudulent transactions and protecting our customers.
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Improving our website, collections and shopping experience.
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Meeting applicable legal, accounting and regulatory obligations.
Marketing Communications
We may also send promotional emails, exclusive offers, new collection announcements and style inspiration where you have provided the consent required by applicable law.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our promotional emails or by contacting:
Unsubscribing from marketing will not prevent you from receiving essential communications regarding orders you have placed.
3. Sharing Information with Third Parties
We may share personal information with trusted service providers where reasonably necessary to operate our website and fulfil customer orders.
These may include:
E-commerce Platform
Shopify provides the technology supporting our online store, including essential shopping and checkout functionality.
Payment Providers
Payment service providers securely process transactions and support payment verification, refunds and fraud prevention.
Fulfilment & Delivery Partners
Relevant order information, including your name, delivery address and contact details where necessary, may be shared with fulfilment providers and shipping partners responsible for delivering your purchase.
Analytics & Marketing Services
Where enabled, analytics and advertising technologies may process information to help us understand website performance and the effectiveness of our marketing.
Such technologies may include services provided by Google or Meta if those integrations are active on our website.
We aim to limit information sharing to what is necessary for legitimate business operations, authorised services and applicable legal requirements.
We do not disclose customer information for unrelated purposes without an appropriate legal basis.
International Data Processing
Some of our technology, payment and fulfilment service providers may operate outside New Zealand.
This means personal information may be stored, processed or disclosed internationally.
Where personal information is disclosed to overseas recipients, we will take the steps required by New Zealand privacy law, including applying appropriate safeguards or obtaining informed authorisation where required.
Our business contact address in New Zealand is not necessarily the location where orders are dispatched or customer information is processed.
4. Data Security and Retention
Protecting your personal information is important to us.
We take reasonable steps to safeguard personal information against unauthorised access, misuse, loss, alteration or disclosure.
We also rely on the security measures provided by the services and platforms used to operate our store.
We retain personal information only for as long as reasonably necessary to:
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Process and maintain order records.
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Provide customer support.
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Handle returns, refunds or disputes.
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Meet applicable legal and accounting obligations.
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Maintain records reasonably required for business operations.
When personal information is no longer required, we will take appropriate steps to securely delete or anonymise it, unless continued retention is required or permitted by law.
If a privacy breach occurs, we will assess and respond to it in accordance with applicable law, including notification obligations where required.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support essential store functionality and, where enabled, improve the shopping experience.
We group these technologies into three categories:
Functional Cookies
Essential for shopping cart functionality, secure checkout, customer accounts and website security.
Analytical Cookies
May be used to understand visitor behaviour, measure website performance and identify opportunities for improvement.
Marketing Cookies
May be used to measure advertising performance and support relevant promotional content when appropriate advertising services are enabled.
Where cookie preference controls are available, you can use them to manage non-essential tracking technologies.
You can also manage or restrict cookies through your browser settings.
For further details, please refer to our Cookie Policy.
6. Your Privacy Rights
Under the New Zealand Privacy Act 2020, individuals have rights regarding the personal information held about them.
These include the right to:
Request Access
Ask whether we hold personal information about you and request access to that information, subject to applicable legal exceptions.
Request Correction
Ask us to correct personal information that you believe is inaccurate, incomplete or misleading.
If we do not agree to make a requested correction, you may ask us to attach a statement of correction to the relevant records.
Request Deletion
You may contact us to request removal of personal information that is no longer needed.
We will assess such requests according to applicable law and any legal obligations requiring us to retain certain records.
Manage Marketing Preferences
Withdraw your consent to promotional communications or unsubscribe from marketing messages at any time.
Raise a Privacy Complaint
If you have concerns about how your personal information has been handled, you can contact us directly.
You also have the right to make a complaint to the Office of the Privacy Commissioner of New Zealand.
To exercise your privacy rights, please email:
We may request reasonable verification of your identity before disclosing or changing personal information.
We will respond to access and correction requests within the timeframes required under New Zealand law.
7. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, business operations, technology or applicable legal requirements.
Any changes will be published on this page with an updated revision date.
We encourage customers to review this policy periodically to stay informed about how personal information is handled.
8. Questions About Your Privacy?
At The Isla Rose, we believe that every customer deserves a shopping experience built on honesty, warmth and genuine care.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Store Name: The Isla Rose
Customer Support & Privacy Email: info@the-isla-rose.com
Phone: +64 67546125
Contact Address:
85 Ahipara Road
Ahipara, NTL 0481
New Zealand
This address is provided for business correspondence and customer enquiries. It is not an order dispatch facility, fulfilment warehouse or authorised returns address.
For return instructions or shipping enquiries, please contact our customer support team.
At The Isla Rose, we believe beautiful clothing should come with peace of mind. Your trust is something we value, and we are committed to treating your personal information with the same thoughtfulness and care that inspires our collections.
With love,
The Isla Rose Team ♡